About Us
Excel Care Group, a dedicated registered NDIS Provider in Southeast Melbourne, is seeking a skilled Administration & Services Coordinator to join our team.
About Us:
Excel Care Group provides Disability Accommodation and Support Services in Melbourne. We focus on delivering compassionate, person-centered care that empowers our clients to achieve their personal goals. At Excel Care Group, we’re a passionate team dedicated to empowering individuals with disabilities to live their best lives. Behind every great service is a strong admin backbone—and that’s where you come in.
We’re on the lookout for a dynamic, organised, and people-focused Administration & Services Coordinator to support our day-to-day operations, staff coordination, participant onboarding, and compliance tasks. If you're someone who enjoys variety, loves making a difference, and thrives in a purposeful environment—this role is for you.
🔑 Key Responsibilities
🗂 Administration & Office Coordination
Provide high-level administrative support across departments
Maintain office supplies and equipment
Manage calendars, appointments, and internal communications
Draft, format, and proofread documents, emails, and reports
Maintain up-to-date digital and physical filing systems
🧑🦽 Participant & Service Coordination
Support participant onboarding and intake processes
Ensure NDIS compliance in care planning and documentation
Coordinate with support workers, families, and stakeholders
Conduct audits, manage WHS responsibilities, and ensure service quality
👥 Recruitment & Staff Support
Manage recruitment ads and organise interviews
Conduct reference checks and facilitate onboarding
Monitor training compliance and maintain staff training records
Conduct regular staff inductions and performance tracking
✅ What We’re Looking For
Knowledge and understanding of the NDIS Framework (essential)
2+ years of experience in administration, support coordination, or similar role within the framework of NDIS.
High attention to detail with the ability to juggle multiple priorities
Excellent communication and interpersonal skills
Strong computer literacy and confidence using Microsoft Office Suite
A proactive attitude with a willingness to grow and contribute to a collaborative team
📋 Requirements
Working With Children Check
NDIS Worker Screening Check
Current Australian Driver’s License
Full working rights in Australia