Client Services Coordinator (NDIS)

About Us

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in Disability Support. We believe in making a difference in the lives of individuals living with disabilities, and we are passionate about providing the highest level of care and support.

As our organisation continues to grow, we are looking for a proactive and compassionate Client Services Coordinator to join our team and help manage the quality and delivery of our support services.

What We Offer

• Part-time employment: 4 working days per week
• Immediate start
• On-call allowance
• A supportive and inclusive team culture
• Opportunities for professional development
• Flexible work arrangements where possible, to help you maintain a positive work/life balance (considered after 2 months of commencing role - subject to approval)
• The chance to make a real and lasting difference in people’s lives

About the Role

As the Client Services Coordinator, you will be responsible for making sure our clients receive consistent, responsive, and high-quality services that align with their NDIS goals and individual needs. You will be the link between participants, families, support workers, and allied health professionals in ensuring that care is well-coordinated, client-focused, and meets all compliance and quality standards.

Your Key Responsibilities will be to:

The Client Services Coordinator's responsibilities are divided into 4 categories as below:

1.      Supporting Clients

• Being the main point of contact for all clients and ensuring their needs and preferences are understood and met.
• Work closely with families, support coordinators, and plan managers to keep services running smoothly.
• Regularly review client goals, support plans, and risk assessments, and update as needed.

2.      Overseeing Service Delivery

• Coordinate with the Rostering Team to make sure shifts are filled with the right staff.
• Respond to client feedback, complaints, or concerns quickly and appropriately.
• Monitor the day-to-day service delivery of each client to ensure the company meets agreed standards and expectations.
• Be part of the on-call roster to attend to urgent staff/client issues outside of business hours (once every 3 weeks – Mon to Fri, 5 pm-9:30 pm / Sat to Sun, 8 am-9:30 pm)

3.      Compliance

• Ensure clients' records and documentations (e.g. support plans, service agreements, etc.) are accurate and promptly updated.
• Follow NDIS Quality and Safeguards Commission standards and company policies in all aspects of your work.
• Document and report incidents, risks, and hazards involved in service delivery as required.

4.      Communication and Relationships Building

• Build strong, trusting relationships with clients, their families, and their wider support network.
• Work closely with internal teams to make sure services are coordinated and consistent.
• Submit fortnightly reports on activities to management.

5.      Service Improvement Contribution

• Look for ways to improve our services and raise any gaps or risks you notice.
• Take part in team meetings, training, and audits to support continuous improvement.
• Contribute ideas and feedback to help improve clients’ experience.

What We Are Looking For

We are looking for someone who is both people-focused, highly organised and understands the importance of empathy, responsiveness, and quality in service coordination.

To succeed in this role, you will need:

• Prior experience in case management, service coordination, or client engagement (ideally within NDIS, disability support, community services, or aged care)
• Strong understanding of the NDIS framework
• Excellent time management skills and the ability to prioritise and juggle competing demands
• Clear communication skills, both written and verbal
• Willingness to participate in an on-call roster and respond to out-of-hours queries as needed
• The ability to work autonomously while also contributing to a team environment

Qualifications Required:

• Certificate IV or above in Disability, Community Services, or a related field (desirable)
• Valid Yellow Card (NDIS Worker Screening Card)
• First Aid & CPR (or willingness to obtain)
• Qld driver’s license;
• NDIS Worker Orientation Module Completion Certificate
• Current Driver’s Licence and a reliable vehicle

Employer questions

Your application will include the following questions:

• How many years' experience do you have as a Client Services Coordinator?
• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver's licence?
• Do you have experience preparing work rosters?
• Do you have a current NDIS Worker Screening Check?
• Have you completed a qualification in disability?
• Are you available to provide on call support when required?
• How many years' experience do you have as a Client Coordinator?