Coordinator of Support

Are you passionate about empowering people with disabilities to live their best lives? Join Disability Support Project (DSP) as a Support Coordinator and play a pivotal role in helping NDIS (National Disability Insurance Scheme) participants achieve their goals. This is your chance to use your skills to make a meaningful impact every day, while enjoying a flexible, supportive work environment.

About Us – Our Mission & Values

At DSP, we pride ourselves on our core values of trust, loyalty, and integrity, ensuring every person receives the most appropriate assistance for their unique needs. We're a fast-growing team of passionate professionals dedicated to making a difference in the lives of people with disability. If you share our vision for an inclusive, empowered community, you'll fit right in!

About the Role – Make a Difference as a Support Coordinator

As a Support Coordinator with DSP, you will work closely with NDIS participants to coordinate the services and supports they need to achieve their personal goals and build greater independence. You'll be the key liaison between participants, service providers, and the NDIS, ensuring everything works together smoothly. This role offers autonomy and flexibility – you can set your own schedule and work independently, all while being backed by a supportive team that's always ready to help.

In this role, you will:

• Assist participants in understanding their NDIS plans and confidently navigate the system.
• Connect individuals with the right service providers and community resources to meet their goals.
• Collaborate with participants (and their families/carers) to develop personalized support plans that reflect their needs and aspirations.
• Coordinate and monitor the delivery of supports, ensuring services are implemented effectively as outlined in the plan.
• Advocate for participants' rights and choices, empowering them to voice their needs and make informed decisions.
• Review progress regularly and adjust support strategies as needed to help participants move toward greater independence and well-being.
• Maintain organized documentation and reports to track participant outcomes and meet NDIS requirements (so every success is recorded and celebrated!).

About You – Skills, Experience & Passion

You are a proactive, compassionate professional who truly cares about making an impact. You thrive on helping others and have the skills to keep things organized and on track. To be successful in this role, you will bring:

• Experience in the disability sector, case management, or community services (NDIS support coordination experience highly regarded).
• A minimum of 6 months of experience in disability sector, case management, or community services is required for this position.
• Solid understanding of the NDIS and how to help participants get the most out of their NDIS plans.
• Excellent communication and interpersonal skills – you build trust with participants, families, and service providers alike.
• Strong organizational and time-management skills to juggle a caseload and keep on top of documentation and deadlines.
• A knack for problem-solving and the ability to work independently – you take initiative and can make informed decisions to support your participants.
• Empathy, integrity, and a participant-first mindset that align with DSP's core values.
• Necessary qualifications/checks: NDIS Worker Screening Check, Working With Children Check, and a valid driver's license (or willingness to obtain these).
• A relevant qualification in Disability, Social Work, Community Services or similar is a bonus – but passion and experience matter most!

Australian work eligibility is required for this position.

Why Join DSP? – Our Culture & Benefits

Joining DSP means becoming part of a team that supports you as much as you support others. We offer:

• Meaningful work: A chance to truly make a difference in the lives of individuals and families every day. At DSP, your work has purpose and impact.
• Supportive team culture: Though you'll often work independently, you're never alone – our friendly, experienced team is always there to collaborate, brainstorm, and cheer you on. We celebrate each other's successes and learn together.
• Ongoing growth & development: Be part of a fast-growing organization with plenty of room to grow your career. You'll have access to training, mentorship, and professional development opportunities, with potential to take on new challenges or leadership roles as we expand.
• Competitive salary & benefits: We value our employees and offer an attractive salary (around $80,000 – $90,000per year, commensurate with experience) plus superannuation.
• Values-driven impact: Work for one of the few truly independent support coordination providers in the NDIS space. We uphold ethical, participant-focused practices with no conflicts of interest, so you can be proud of the honest service you deliver.

How to Apply

If you're ready to join a dynamic team that's passionate about empowering others, we'd love to hear from you! Please apply now with your resume and a brief cover letter telling us why you're the perfect fit for the Support Coordinator role at DSP.

Come help us build a more inclusive future – one participant at a time.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a support coordinator?
• Do you have experience working in the disability services sector?
• Do you have a current NDIS Worker Screening Check?
• Have you completed a qualification in disability?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?

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