Disability Liaison Officer

Make an Impact Where It Matters Most
Join a Purpose-Driven Team Supporting NDIS Participants!
Full-time permanent role, hybrid working arrangement

Are you passionate about empowering individuals through the NDIS?

This is your opportunity to be part of a dynamic, participant-focused organisation making a real difference in the community!

Our key partner, a boutique NDIS provider in Melbourne, is seeking a Disability Liaison Officer to play a pivotal role in effectively fostering relationships with potential NDIS participants and healthcare professionals.

They are committed to delivering high-quality, person-centred disability support services across and empowering individuals to live independently, with dignity and purpose, by tailoring care plans to meet their unique needs and aspirations. They leverage modern technologies to ensure responsive, flexible, and effective service delivery, always putting the well-being of their clients first. With a strong focus on compassion, innovation, and community engagement, they are redefining what it means to care: one person, one family, at a time.

Role and Responsibilities:

This client-facing role is ideal for someone with a strong network in the NDIS ecosystem and a passion for connecting people with the support they need. You will be responsible for:

Identifying and engaging potential clients and partners to support NDIS-linked services.
Building and maintaining relationships with NDIS participants, support coordinators, therapists, and other stakeholders.
Conducting outreach activities, including cold calls, meetings, and attending network events.
Representing the organisation at industry and community engagement events.
Collaborating with internal teams to tailor service offerings to client needs and funding arrangements.
Tracking and analysing outreach activities to improve client acquisition strategies.

About You:

We are looking for a confident communicator with a deep understanding of the NDIS and a proven ability to build referral networks. You will bring:
Experience as a Support Coordinator, Liaison Officer, or Client Relations professional in the disability sector.
Strong knowledge of NDIS plan goals, funding streams, and eligibility criteria.
Understanding of the stakeholder network within the NDIS ecosystem, including and not limited to NDIA offices, support coordination providers, allied health professionals, and community groups.
Excellent communication, negotiation, and presentation skills.
A mature, resourceful, and patient approach to navigating complex client needs.
A track record of meeting or exceeding client acquisition targets.
Self-motivation, organisation, and the ability to work both independently and collaboratively.
This is a full-time, permanent role based in Essendon North, VIC, with regular travelling requirements. The salary on offer aligned with the Social, Community, Home Care and Disability Services Industry Awards Level 4.

Additional information:

You must be willing to undergo a Working with Children Check, NDIS screening check and National Police Check.
The role may involve travel and working outside regular hours to meet stakeholder needs.
abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.
When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

To apply hit APPLY NOW as we will be shortlisting for this position soon.
Connect on LinkedIn to stay up to date with all our vacancies