Manager - Support Coordination

Lead with Purpose. Drive Impact. Champion Excellence.

Are you an experienced leader ready to make a real difference in the lives of people with disabilities? We’re looking for a strategic and value-driven professional to take on a critical and meaningful role. As the Manager of Support Coordination, you’ll shape the future of Support Coordination at LifeFul—guiding high-performing teams, delivering on commercial objectives, and ensuring outstanding outcomes for participants in the NDIS.

About LifeFul:

At LifeFul, we believe every person deserves to live a full, rich, and meaningful life. We work alongside NDIS participants to build capacity, improve independence, and connect with their communities. We also live by our values: Risk. Excellent. Accountable. Live. Initiate. Serve. Team. Innovate. Credible.

PURPOSE: To listen, understand and challenge our clients to live the best life they are capable of, by finding the best pathways to their chosen outcomes. Giving voice to those unable to speak and skills and confidence to those who can.

VISION FOR SOCIETY: A nation that fully heartedly embraces participation & inclusion in our communities & respect for difference. People with disability are appreciated as a natural part of our diversity

VISION FOR LIFEFUL: A national presence consistently demonstrating our values & where every client sees & believes in their potential & pursues the best life that they are capable of.

About the Role:

As the Manager of Support Coordination, you will lead our Support Coordination team with focus, integrity, and a passion for performance. We’re looking for someone who’s confident, commercially minded, and brings significant experience leading Coordination of Support services in the NDIS space – someone who values teamwork, collaboration, and holds themselves and others to account.

You will be responsible for:

Lead the team to achieve a target of an agreed amount of new participant sign-ups per month/quarter, contributing to service growth and community reach.
Lead by example and stay in touch with front line through maintaining your own (small) client case load.
Track and report on individual and team performance against these KPIs, addressing any shortfalls with timely support and performance management strategies. Foster a collaborative team culture focused on outcomes, continuous learning, and service excellence, based on all Support Coordinators having initiative, problem solving skills and personal accountability. Leading high-performing national teams to deliver exceptional participant outcomes.
Driving accountability through clear KPIs (billables, documentation, client engagement, system compliance).
Managing performance of the team.
Elevating operational efficiency through effective resource planning and process optimisation.
Ensuring ongoing compliance with NDIS standards, policies, and audit requirements.
Collaborating with Talent Acquisition, Finance, and Senior Leadership to align workforce and strategy.
Identifying growth opportunities, industry trends, and commercial improvements.
Embodying and promoting LifeFul’s values across all aspects of leadership.
Highly experienced in CRMS preferably CareView.

Qualifications and Experience:

Essential:

Certificate IV or above in Community Services, Disability, or Social Work.
Minimum 3 years’ experience managing Support Coordination teams within a national or mid-size NDIS provider.
The legal right to work in Australia.
All Mandatory Checks (NDIS Worker Screening Check, Working with Children Check, Completion of all mandatory NDIS Commission Training Modules).
Current First Aid and CPR certification.
Full, unrestricted Australian Driving License and Comprehensive car insurance.

Desirable:

Tertiary qualifications in Business, Leadership, or Management.

Personal Attributes you will need:

Deep alignment with LifeFul’s values and a strong commitment to the NDIS Practice Standards.
Exceptional communicator – clear, confident, and able to build strong connections across teams and stakeholders.
Highly organised with strong time management, literacy, and strategic problem-solving skills.
Proactive and detail-oriented, with a natural drive to learn, lead, and improve systems.
Genuinely passionate about delivering participant-focused, high-impact services.
Confident operating autonomously while contributing positively to a collaborative team culture.
Brings energy, warmth, and professionalism to every interaction.
Innovative and solution-focused – Identifies opportunities where others see obstacles.
Honest, open, and respectful – leads by example in building trust.
Accountable and results-driven – takes ownership and thrives on achieving outcomes.

Why Join Us?

At LifeFul, we care deeply about people — both our participants and our team. We foster a culture of support, collaboration, and purpose, and we’re proud to offer a benefits package that reflects that:

Competitive remuneration.
Reimbursement of travel expenses for work-related travel.
Flexible working options, including hybrid arrangements and flexible hours.
Novated leasing options to support your financial wellbeing.
Access to free online training and ongoing professional development.
Clear career growth pathways and internal opportunities for advancement.
Exclusive discounts on utilities, shopping, and travel via Employment Hero.
Company-provided phone, laptop, and IT equipment.
Recognition and rewards program to celebrate team wins and milestones!
Regular team-building days and staff engagement activities.
Employee Assistance Program (EAP) for free, confidential support when you need it.