• 12-month fixed-term (with possible extension)
• Competitive salary with generous salary packaging
• Fulltime role
iLA is changing the way people think about ageing, through a number of key initiatives that focus on wellness and reablement. iLA connects the community and sector to impartial information, evidence-based resources, and person-centred assessment to empower older Australians to make informed choices about their ageing journey.
THE ROLE:
Are you passionate about supporting people to live the life they choose? Do you enjoy connecting with older people and their families to help them achieve their independence goals? We’re looking for a Navigator to support our LiveUp program.
LiveUp is a healthy ageing initiative, designed to provide impartial information and advice about ageing well, assistive technology (AT) and local activities to support older Australians to remain independent and socially connected. We assist older people to enhance their decision-making, confidence and capability in their healthy ageing journey by:
Engaging with customers through an online portal, phone and email.
Building the awareness of accessible, practical and relevant information resources including assistive technology (AT).
Connecting people to access information, supports and activities relevant to their needs.
Supporting people in navigating the LiveUp website and relevant resources.
Providing guidance to people to evaluate information to make informed decisions.
Working with people to develop their confidence, capability, and motivation to act upon the information and apply it to their individual circumstances.
Reporting to the Customer Experience Lead and working closely with iLA Teams, this will be a pivotal role and an integral part of the team.
THE CANDIDATE :
The successful candidate will bring energy and passion to working with older people in Australia. They will have:
Excellent interpersonal skills with the ability to build relationships.
Demonstrated experience in customer service and sound understanding of customer relationship management.
Strong written communication skills and excellent phone manner.
Sound computing skills (including Microsoft office suite, Outlook, Teams).
Confidence in navigating online platforms.
Excellent time management with the ability to prioritise and meet deadlines.
Ability to work autonomously, but also as part of a team.
This role will suit someone with a background in providing advice, support and guidance with an understanding of the needs of older people in Australia. Experience within health and aged care is preferred, but not essential.
As this is a work-from-home role, a home office that is conducive to this role, is a requirement. Some assistance with office set up will be provided.
WE OFFER :
It’s a great place to work!
Competitive salary and employment conditions
Generous salary packaging provisions–reduce tax and increase your take home pay.
Additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
Health & Well-being Program including flu vaccination and EAP support.
Rewarding work and being part of an organisation that makes a difference to peoples’ lives.
TO APPLY :
Register your interest today by submitting your resume and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages).
Contact Kerry Foss (National Community Engagement Lead) at to discuss the specifics of the position.
A valid NDIS Worker Screening Check is a pre-requisite for this position at iLA
Only those with the right to live & work in Australia need apply. No agency applications at this time.
Applications close: COB 22 July 2025 (AEST). Short listing will commence immediately, and we reserve the right to commence interviewing before the closing date. We thank you for your interest in iLA and we will respond to all candidates.
Our purpose: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Our Values: Passion, Integrity, Embracing, Authentic
We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact .
We value our people at iLA and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill, and experience.