NDIS Support Coordinator

AmeCare is a highly dedicated and specialised agency supporting people with mental heath and dual disabilities.

We are pleased to announce that due to a rapid growth, we are currently looking to recruit a full-time Support Coordinator to join our team.

Roles and Responsibilities:

• Provide support to participants with mental health or disability to live a full and contributing life.
• Assist participants to take more control of their lives and to better manage complex challenges of day to day living.
• Through strong and respectful relationships and skilled coaching, participants will be supported to build capacity, including strengths and resilience.
• Work collaboratively with participants, their families, carers and supports to design, plan, implement and adjust a recovery plan.
• You will collaborate with the broader service system and will assist with the coordination of NDIS and other supports.
• Service Agreements are in place for all Participants
• Work with participants to achieve their goals in line with their NDIS plan.
• Maintaining appropriate and professional boundaries
• All supports are delivered, invoiced and recorded accurately in our client management system
• Information on relevant community resources are made available to clients and referrals are made and followed up on
• Your caseload/tasks are managed in a coordinated, efficient, and timely manner.
• All participants are linked with service options corresponding with their NDIS Plan support items and funding.
• A range of options are provided to participants to select from to achieve the outcomes in their NDIS Plan
• Maintain a working log of all contacts with clients, families/carers and support services within the CMS.
• Documented evidence demonstrates that organisational policies and service procedures are followed.
• Outstanding communication and liaison skills are demonstrated at all times, with internal and external stakeholders.
• Participant records are updated, reviewed, and kept in order.
• Participant issues are reported to management as soon as practicable.
• Procedures are understood and consistently followed with clarification sought when needed.
• Complying with all relevant legislation and codes of conduct.
• Provide Crisis support to participants where required.
• Assess and manage risk in line with organisational policies and procedures.
• Engage in a professional manner with all NDIA staff and LAC's.
• All reportable incidents must be reported to your manager as soon as possible following appropriate procedures.

To be eligible for the position:

• Be self-disciplined with effective time management and balancing your workload to achieve the agreed efficiency KPI of 80% billable time (based on your committed hours as agreed with your manager on a monthly and quarterly basis).
• Accurately manage the budget of your participant's NDIS Plan, providing transparency to participants.
• Actively demonstrate efforts made towards assisting participants to achieve their goals.
• Accurate and consistent case noting to be captured as you go or within 24 hours.
• Support participants to engage with both mainstream and NDIS funded services and programs.
• Provide access to activities and opportunities that promote independence.
• Adaptability – Adjust to changing circumstances and prioritise tasks.
• Client Advocacy - Commitment to social justice, inclusion and valuing difference and diversity.
• Integrity – Undertake all your actions to the highest level of personal integrity.
• Ability to collaborate with others to achieve common goals.

Requirements

• A degree in Social Work or Mental Health or equivalent training and/or a minimum two years of experience in mental health related work highly desirable
• Previous experience as a Support Coordinator highly regarded
• Specialist knowledge and skills in psychosocial recovery, mental health, and service navigation within the mental health system.
• Complex case management experience
• Current Driver's License, current Fully Comprehensive Care insurance and ability to undertake travel as required.
• Current First Aid and CPR
• Working with Childrens check
• Current NDIS Workers Screening & NDIS Worker Orientation Module
• NDIS Worker Orientation Module completion may be obtained after hiring if not already held.
• Knowledge of trauma informed care

What we offer:

• Flexible, family friendly and supportive work environment
• Hybrid working arrangement (2 days work from home and 3 days in the office)
• Laptop and Phone
• Ongoing training and support provided
• Career development opportunities

This position is open to applicants with permanent working rights and no restrictions.

Please attach your cover letter and resume outlining your experience.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an NDIS Support Coordinator?
• Do you have a current Australian driver's licence?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current NDIS Worker Screening Check?
• How much notice are you required to give your current employer?

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