Quality Assurance Officer

Values led, Not-for-Profit Organisation
Eastern suburbs location - Permanent Full-Time
$117,000 + Super + attractive NFP salary packaging

The organisation:

Our client is a not-for-profit retirement and aged care community that offers independent living units and an aged care facility, all set within 12 acres of established gardens. The community is known for its friendly and supportive atmosphere, with a range of activities and social events.

The role:

Working closely with the Executive Team and Director of Care, you will lead the quality and compliance function, ensuring adherence to the Aged Care Quality Standards, retirement village regulations, and internal continuous improvement frameworks. This role is ideal for someone who thrives in a mission-focused environment and brings a meticulous, collaborative approach to quality and risk management.
This is a pivotal role within a values-driven team, supporting excellence in care and continuous improvement across residential aged care and retirement living services.

Key Responsibilities:

Oversee and manage quality systems to ensure compliance with aged care standards and regulatory requirements.
Lead audits, facilitate quality meetings, maintain accurate documentation, and ensure action plans are implemented for continuous improvement.
Monitor performance indicators across clinical, environmental, management and lifestyle areas.
Maintain and update policies and procedures aligned with evidence-based best practice.
Coordinate responses to complaints and feedback, supporting a culture of transparency and service improvement.
Identify and escalate risks, maintain the risk management framework, and report findings to the Executive.
Provide guidance and support to senior staff in embedding quality practices across the organisation.

The Candidate:

Proven experience in a quality, compliance, or governance role—preferably within aged care or community health.
Sound understanding of the Aged Care Quality Standards and relevant legislation.
Excellent organizational skills, with the ability to manage documentation, track outcomes, and lead improvement initiatives.
Strong communication and interpersonal skills, with an ability to influence and collaborate at all levels.
High levels of discretion, initiative, and professional judgment.
A genuine passion for improving the lives of older people in a safe, respectful, and person-centred environment.

The Offer:

The position is offered on a permanent basis at $117K plus superannuation. In addition, you will be able to access attractive PBI/NFP salary packaging.

If this opportunity aligns with your career aspirations, passion, and experience, please make an application immediately by clicking the 'Apply Now' button below.

We are delighted to be managing another exclusive assignment created in partnership and trust with our client. Johnson Recruitment actively embraces diversity in the workforce through inclusive community representation of gender, culture, thought, and work arrangements.