Service Coordinator

About us

At NDiCare our main focus is assisting individuals to reach their full potential. We provide a range of supports to NDIS participants. Formed by a team of professionals with extensive experience in disability, mental health, and community services. We believe that a better service can be provided by developing a skilled workforce with access to career progression and ongoing training. In order to deliver a high quality of service, we aim to have a strong and committed workforce. Flexibility is our middle name, and we strive for consistency when supporting our clients. At NDiCare you will experience a diverse and cheerful workforce, we value experience from all walks of life. We place strong focus on inclusion and understand that everyone has their own story to tell.

For all job enquiries please contact hr@ndicare.com.au
Telephone calls to the 1300 NDiCare main line will not be answered. 

Qualifications & experience

• Certificate or Diploma qualification or equivalent in Care (Desired but not required).
• NDIS Workers Screening Clearance (Or willing to obtain).
• Working with Children Check (Or willing to obtain).
• Criminal Record Check (Or willing to obtain).
• Experience in Case Management and/or relevant Case Management Qualifications (Desired but not required).

 Tasks & responsibilities

• Preparing and transmitting schedules for customer services.
• Rostering - Arranging replacement staff to cover planned or unplanned absences and shift changes.
• Stake Holder Management - Take ownership for developing and retaining/maintain these networks.
• Taking of enquires in relation to current and potential NDIS participants.
• Assist and support a team of Disability Support Workers.
• Contribute to the development, implementation, monitoring and review of care plans to meet clients care needs and to promote quality of life.
• Promote a consultative and collaborative approach to client care planning and quality managed activities.
• Carry out comprehensive and accurate client assessments.
• Maintain appropriate records and documentation. Complete all necessary administration to the required standard, ensuring full compliance
• Fulfil other duties as required by management and other department personnel as requested/required. After-hours and on-call duties will be required, the appropriate award and standby rates will apply.
• Occasional client transport.

Employer questions

Your application will include the following questions:

• Do you have experience preparing work rosters?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service coordinator?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have customer service experience?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Australian driver's licence?