Service Coordinator

At Meraki Care, we believe in delivering support with heart, empathy, and purpose. We’re seeking a dedicated and organised Service Coordinator to join our passionate team and help ensure our participants receive exceptional care and support in their daily lives.

About the Role:

As a Service Coordinator at Meraki Care, you will be responsible for overseeing the day-to-day coordination of participant supports across our Supported Independent Living (SIL) homes and community services.

This role involves working closely with participants, families, staff, and other stakeholders to ensure high-quality, person-centered support and smooth service delivery.

 You’ll take the lead in managing staff teams, maintaining compliance and documentation, and ensuring each participant’s goals and needs are consistently met.

Key Responsibilities

• Coordinate participant onboarding and ensure a smooth transition into Meraki Care services.
• Liaise with participants, families, and external stakeholders to foster strong, collaborative relationships.
• Conduct regular house visits to monitor participant wellbeing and ensure the smooth running of SIL houses.
• Oversee staff management and team performance, providing support, guidance, and supervision.
• Manage rosters for small teams, including managing daily shift changes and coverage.
• Maintain accurate documentation and daily records for each participant in line with NDIS requirements.
• Organize and coordinate participant appointments, community access, and day-to-day activities.
• Prepare, review, and update participant reports and support plans.
• Ensure the efficient, safe, and person-centered operation of SIL houses and services.
• Uphold compliance with NDIS Quality & Safeguards standards and Meraki Care policies.

About You

• Previous experience as a Service Coordinator, Team Leader, or Support Coordinator in the disability sector (preferred).
• Excellent communication, leadership, and problem-solving skills.
• Strong organisational and time management abilities. 
• High attention to detail and a commitment to maintaining accurate records. 
• Experience using rostering and client management systems.
• Understanding of NDIS guidelines, SIL operations, and person-centered practice.

Why Join Meraki Care? 

• Supportive, values-driven workplace culture.
• Opportunity to make a genuine difference in the lives of people with disabilities. 
• Ongoing professional development and training opportunities. 
• Competitive salary and flexible working arrangements.

How to Apply

If you’re ready to bring your passion and professionalism to a team that truly cares, we’d love to hear from you!

Please submit your resume and a cover letter outlining your experience and interest in the role.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service coordinator?
• Do you have experience working in the disability services sector?
• Do you have a current NDIS Worker Screening Check?
• Do you have experience preparing work rosters?
• Do you have a current Australian driver's licence?
• Do you have a current Police Check (National Police Certificate) for employment?