Service Coordinator

At HelpAlong, we support people to live with independence, dignity and choice.

About the Role

As a Service Coordinator, you will be responsible for managing service delivery across Supported Independent Living (SIL) services. This role will oversee multiple SIL facilities across the Moreton Bay region and Gympie, ensuring consistent service delivery, compliance, and operational stability across all sites.

You will act as the central point of coordination between participants, staff, stakeholders, and internal departments, ensuring services run effectively and in line with compliance requirements.

The role is based out of our Strathpine office and includes a rotating on-call component to support after-hours operations.

Reporting to the Service Delivery Manager, you will take ownership of your sites, ensuring continuity of supports, quality service delivery aligned with the NDIS Practice Standards, strong team performance and stakeholder relationships.

Key Responsibilities

• Oversee participant supports ensuring alignment with goals, care plans, and risk assessments,
• Lead and manage Disability Support Workers across multiple SIL sites,
• Maintain accurate and compliant documentation including progress notes, risk assessments, and incident reports,
• Manage and respond to incidents, including reporting and follow-up actions,
• Engage with stakeholders including families, guardians, support coordinators, and allied health,
• Ensure compliance with NDIS standards, restrictive practice requirements, and organisational policies,
• Conduct regular site visits, audits, and quality checks across allocated facilities,
• Work closely with scheduling, maintenance, and tenancy teams to ensure operational continuity,
• Monitor and maintain safe environments, including WHS and risk management processes.

About You

• Minimum 2 years’ experience in a Service Coordinator or Service Manager role within NDIS service delivery (essential),
• Strong understanding of SIL operations and NDIS Practice Standards,
• Proven ability to manage multiple sites and competing priorities,
• Strong leadership and team management experience,
• Excellent stakeholder engagement and communication skills,
• Ability to respond to high-pressure situations and operational challenges,
• High attention to detail, particularly with documentation and compliance,
• Sound understanding of behaviour support, restrictive practices, and risk management.

Why Join Us?

Purpose & Impact – Be part of an organisation that supports people to live the life they choose, making a direct impact every day.

Supportive Team Culture – Work alongside experienced leaders and teams who are present, responsive and focused on your success.

Rewards & Recognition – We recognise our people through our Kudos Credit and Peer Recognition program, including annual awards.

Career Growth & Development – Grow your career with opportunities to learn across the business, including our “Day in the Life” program where you can explore other roles.

Health & Wellbeing – Access confidential support through our Employee Assistance Program and take part in wellbeing initiatives such as our walk-for-charity.

Training & Capability Building – Access ongoing training through Care Gigs Academy and internal competency programs aligned to your role.

Team Culture & Connection – Regular social events, staff BBQs, raffles, friendly competitions and our monthly newsletter help keep everyone connected and recognised.

Everyday Perks – North Brisbane location with onsite parking, away from city traffic, company car pool access, plus fresh fruit, biscuits and a regular coffee van visit.

About Us

HelpAlong is a registered NDIS provider supporting participants across South East Queensland. We deliver services across Supported Independent Living, community access and in-home supports.

Our focus is on safe, consistent and high-quality service delivery. We invest in our people, systems and leadership capability to ensure strong outcomes for participants and teams.

At HelpAlong, our people are central to what we do. We work as one team to support participants and each other. We are committed to a diverse and inclusive workplace and encourage all applications.

If you are someone who sets a high standard across their services, takes ownership of their portfolio and is committed to delivering quality outcomes for participants while supporting and developing their team, we would love to hear from you. Click Apply Now to submit your application.

Thank you for taking the time to submit your application. Shortlisted applicants will be contacted in due course.