Support Coordinator

Part-time | Work from home with local travel around the Hervey Bay community and surrounds. 

Applicants will be reviewed daily. 

MS Queensland is growing, and we’re looking for a passionate Support Coordinator to join our team!  

In this part-time, permanent role, over 4 days a week (you choose the days), you’ll work directly with customers living with Multiple Sclerosis and progressive neurological conditions, assisting them to access the services, supports, and advice our customers need to live empowered, fulfilling lives.  

You’ll be the bridge between individuals and the broader community sector, guiding customers through the NDIS process, assisting them to implement their plans, and delivering truly person-centred support.  

Based in your own home office within Hervey Bay you’ll also meet with customers and stakeholders across Hervey Bay and nearby surrounds.   

Your Impact: 

• Empower lives by helping customers and their families set meaningful goals and connect with services that truly make a difference.  

• Champion choice and control, support people to navigate the NDIS, and take charge of their own journey.  

• Build strong networks across the sector to open doors to new opportunities and ensure customers have real options.  

• Grow capacity and confidence by providing guidance and support that helps customers manage their plans and build life skills.  

• Drive positive change, collaborate with stakeholders, share feedback, and help shape a culture of respect, inclusion, and continuous improvement.  
   

Exclusive benefits:   

• Excellent salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum through Eziway Salary Packaging  

• Free professional development, peer recognition platform, confidential EAP for MS Queensland staff and their families, portable long service Q-Leave, and financial wellbeing perks   

• Free MS Queensland shirts  

• We cover your Blue Card & NDIS Worker Screening  

• Private health insurance discounts through Australian Unity  

• Access to exclusive discounts and deals through 3+ partners with MS Queensland available for over 500 brands! 

What works for you at MS Queensland?  

• Collaborative culture: Join a supportive wider Customer Impact team that values shared learning, mentoring, and professional development.   

• Work-life balance: Work from your home office based in Hervey Bay with occasional visits in the Hervey Bay community. 

• Mission-led purpose: Contribute directly to improving the lives of over 1 million Queenslanders living with neurological conditions. We’re the leading and largest provider of support services for Queenslanders living with neurological conditions. 

Are these your qualities? 

• Proven Support Coordination or Case Management experience in disability or human services, with a strong foundation in coordinating community-based support and navigating complex care environments.  

• Clear and confident communication: Able to engage diverse audiences, build trust, and rapport.  

• Strong working knowledge of the NDIS and local service networks, with the ability to drive positive outcomes.  

• Relationship-focused mindset: Skilled in building partnerships, fostering collaboration, and maintaining respectful, person-centred connections.  

• Self-driven and adaptable approach, with the initiative to manage time, solve problems, and contribute to a high-performing team culture.  

To join us, you’ll need to complete key compliance checks including NDIS screening, a Blue Card (we cover the cost), National police clearance, and NDIS worker training.    

Want to support our cause in ensuring every Queenslander living with a neuro condition connects to a better life? 

MS Queensland is a leading provider of holistic services for people living with a neurological condition. Building on over 65 years as the peak body for multiple sclerosis (MS) in Queensland, we’re committed to ensuring people with neuro conditions can live better lives. 

We do this by building community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education.      

Interested? Together we will lift up lives. 

Please click apply and submit your resume and your targeted cover letter. For a copy of the full position description, please contact recruitment@msqld.org.au     

Applications close: Tuesday 31st of March 2026 | 11:59PM AEST  

Note: Applicants will be reviewed daily, and suitable applicants may be contacted prior to the close date. 

At MS Queensland, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and or Torres Strait Islander candidates. 

Respectfully, no agencies please.