Support Coordinator

Access4u is looking for a Support Coordinator to join our Adelaide team (Northern and Metro suburbs).

Access4u is a rapidly growing and exciting not-for-profit organisation providing a range of supports and agreements with aligned service providers, providing people timely and tailored services or access to services, including Therapy, Home Support, Mentoring, Community Participation, Positive Behaviour Support, Psychology, Support Coordination, and Specialised Support Coordination amongst others. 

As a value-driven organisation, our values drive all that we do and the behaviours of our staff in providing outstanding customer service. 

We hold a sincere admiration for the people we work with, the people we work for, and their rights to choice and inclusion.

About the role                                                             

The Support Coordinator will be responsible for assisting NDIS participants with complex needs to build personal capacity to make decisions and choices about the implementation of all supports in their NDIS plan. The role also focuses on assisting the participant to connect with NDIS and other supports, negotiate solutions with multiple stakeholders and build capacity and resilience.   

This includes:

• Reviewing participants' NDIS plans and ensure appropriate supports and services are implemented.
• Building capacity for participants who are experiencing multiple complex barriers and assist them towards achieving their planned goals.
• Coordinating supports for participants and liaising extensively with NDIA planners and a range of allied health and community-based services.
• Enhancing participants’ capacity to coordinate their own supports, including provision of information, referrals and engaging with informal/personal support networks and community-based support options.
• Responding to enquiries from participants in a timely manner.
• Preparing and/or collecting and submitting reports as required for NDIS meetings or providers.

To be successful in the role you will have:        

• Experience as a Support Coordinator is essential (Support Worker experience is not equivalent).
• Experience in working with people within the disability sector. 
• A relevant tertiary qualification is highly desirable. 
• Detailed working knowledge of the NDIS.
• Experience in the delivery of case management and coordination of client services.
• Ability to interpret a NDIS plan and recommend service options within the guidelines of the plan and budget.
• Demonstrated skill in establishing empowering and supportive partnerships with clients and their families with complex needs. 
• Sound verbal, written communication, and negotiation skills.
• A current full driver's licence and vehicle (essential)

We offer:

An attractive remuneration package is on offer for this position, negotiable on the qualifications and experience you bring to the role. You will also have access to a range of additional benefits including:

• The ability to Salary Sacrifice;
• A laptop and mobile phone;
• A great place to work offering career pathways and opportunities;
• Working within a multidisciplinary team environment; and
• A highly supportive and flexible work environment.

You will be joining an inclusive and welcoming culture at Access4u. We strive on employing people from different cultures, backgrounds, beliefs, sexual and gender identities. Aboriginal and Torres Strait Islander people and applicants from culturally and linguistically diverse backgrounds are encouraged to apply. At Access4u we put safety at the core of all that we do, providing a safe environment for all our staff and customers, particularly vulnerable adults, children, and young people. 

Employer questions

Your application will include the following questions:

• Do you have experience working in the not-for-profit sector?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a support coordinator?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?