Support Coordinator

Join a values‑driven national organisation where your work genuinely changes lives.

ONCALL Group Australia is a trusted provider of disability and community support services. Our purpose is simple: to empower people to live their best lives. Due to growth, we’re looking for an experienced and compassionate Support Coordinator to join our Queensland team on a casual employment basis.

If you enjoy autonomy, meaningful client relationships, and working in a supportive, professional environment — this role is for you.

Why You’ll Love Working With Us

• Purpose‑led work that delivers real outcomes for NDIS participants
• Supportive, collaborative team culture with strong leadership
• Stable role with manageable caseloads
• Work from home 1 day per week
• National organisation with clear systems, quality focus and strong safeguards
• Applications reviewed as they are received — we’re keen to move quickly

About the Role

As a Support Coordinator, you will work directly with NDIS participants to maximise the value of their plans and build long‑term independence. You’ll support people to navigate the NDIS, connect with the right providers, and achieve goals that matter to them.

Your key responsibilities will include:

• Supporting participants to understand and use their NDIS plans effectively
• Linking participants with appropriate providers, mainstream services and community supports
• Establishing and managing service agreements
• Monitoring service delivery, budgets and Support Coordination funding
• Building participants’ capacity to strengthen independence and self‑direction
• Maintaining accurate, timely documentation in line with NDIS Practice Standards

What We’re Looking For

We’re looking for someone who is professional, organised, and genuinely client‑centred.

You’ll bring:

• A relevant qualification (Social Work, Psychology, Allied Health, Health Sciences, Community Services or similar)
• Proven experience as a Support Coordinator (NDIS)
• Strong knowledge of the NDIS, service systems and community supports
• Demonstrated ability to support participants to achieve sustainable goals
• Excellent communication, organisation and problem‑solving skills
• Ability to manage competing priorities with confidence and initiative
• Required industry screening checks and Australian working rights

Ready to Make a Real Difference?

If you’re an experienced Support Coordinator looking for a role where your work is valued and your impact is visible, we’d love to hear from you.

Apply now — applications will be reviewed as they come in.

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.