Support Coordinator

About Us 

SydWest Multicultural and Participate Australia are both not-for-profit organisations that are committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

Participate Australia in particular focuses on making a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice and independence, and by supporting the achievement of their goals.

Our vision is to create an inclusive society where all people have equal opportunities to grow and thrive. Our organisational mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.

Purpose of Role

This is a full-time role as a Support Coordinator. The Support Coordinator is responsible for supporting participants, their family, and carers in identifying and connecting with appropriate providers of supports with a view to overcoming barriers, developing skills, and achieving the objectives of their NDIS Plan.

Responsibilities

• Assist the participant to develop their knowledge, experience and connections with the community and broader systems of support.
• Work together with the participant to assist their understanding of their plan funding and its purpose. The Support Coordinator will understand the participant’s confidence and skills, and helps the participant identify what they what they want from services. Will develop and design support solutions to meet participant outcomes.
• Assist the participant to identify and consider support options and link the participant to the broader systems of supports. Where practical, creates a supports and action plan to facilitate the participant to implement their plan.
• Assistance to resolve points of crisis and developing capacity and resilience in the participant’s network.
• Coach the participant through challenges that may arise. Helps the participant prepare for review and report on achieved participant outcomes.
• Provide supports and information to participants and their carers on the evolving environment of the NDIS and support them in understanding the NDIS and navigating its systems.
• Research and identify relevant providers and other stakeholders to meet identified needs and build strong working relationships.
• Prepare required reports for internal and external purposes.
• Complete all associated administrative work as per agreed schedules, to ensure timely lodgement of claims/invoices.

Responsibilities - General

• Represent the organisation in a professional and positive manner.
• Adhere to Policies and Procedures and the Code of Conduct.
• Demonstrate a flexible and team-based work ethic.
• Attend meetings, training and professional development as required, and to keep skills current to meet the growing demands placed upon the organisation.
• Perform other duties as delegated and consistent with the position.

Knowledge and Skills 

Essential

• Experience working within the disability sector, ideally in an NDIS environment, or lived experience of disability, or supporting people with disability. 
• Ability to read and understand support plans or develop a support plan where it is missing.
• Ability to research autonomously and experience in information gathering and networking.
• Demonstrated proficiency in the use of the MS Office suite and demonstrated administration skills.
• Demonstrated experience in maintaining accurate, professionally appropriate, and current records and written reports.
• Understanding of the National Disability Insurance Scheme (NDIS)
• Understanding of National Standards for Disability Services, and contemporary approaches to disability.
• Understanding of budgeting and financial management skills.
• Ability to relate complex matters in an intelligible way to people from all walks of life and of all abilities good written and verbal communication skills.
• High-level of organisational, time management and planning skills strong problem-solving skills.
• Strong liaison and interpersonal skills, including active listening, diplomacy, conflict resolution, patience, empathy and ability to work in stressful situations.
• Initiative and willingness to learn in a fast-paced and evolving environment.
• Ability to think creatively, be self-motivated, work unsupervised and in a multidisciplinary team experience in working with culturally and linguistically diverse communities.
• Strong organisation and communication skills, ability to provide information in accessible form.
• Solid report writing skills.
• Current NSW driver’s license, own motor vehicle and willingness to use it on an ongoing basis.
• 1-3 years of Support Coordination experience.

Benefits

• Health and Wellbeing Program (gym, yoga, swimming) 
• Salary packaging  
• Comprehensive onboarding program 
• Great work culture and collaboration 
• Personal and professional growth in Support Coordination 
• Employee Assistance Program (EAP)
• Community Portable Long Service Leave

Employer questions

Your application will include the following questions:

• How many years' experience do you have in a Support Role?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a support coordinator?
• Do you have experience working in the disability services sector?
• Which of the following Microsoft Office products are you experienced with?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Australian driver's licence?
• Do you have a current Police Check (National Police Certificate) for employment?