Business Development Manager – NDIS & Aged Care

About the Company:

Perfect Care is a Registered NDIS Provider dedicated to delivering high-quality, person-centred services. We pride ourselves on fostering an exceptional company culture grounded in our core values of trust, compassion, professionalism, and ethical service. Our mission is to provide high-quality and effective disability services where every person we care for matters. We are committed to upholding the fundamental rights, choices, and control of people with disabilities.

For more details, please refer to our website.

The Role:

Key responsibilities of the role include, but not limited to:
Business Development & Client Acquisition:

Develop and deliver promotional strategies in collaboration with the Executive Team, including social media and marketing activities.

Establish and maintain strong working relationships with key stakeholder, including formal supports, rehabilitation centres, TAC agencies, hospital social workers, day centres, aged care agencies, Special schools, Support Coordinators, hospitals, General Practitioners, Allied Health practitioners, Community groups and Local Area Coordinators to drive awareness and referrals.

Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

Building and strengthening stakeholder relationships and fostering partnerships with key industry contacts and organisations to further Perfect Care’s reach and influence.

Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

Undertake a thorough screening process of prospective clients to determine their eligibility for our services and confirmation of funding.

Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

Actively promote Perfect Care’s services, brand, and values through professional engagement, networking, and community outreach.

Meet and exceed onboarding KPI’s through proactive lead generation and efficient conversion strategies.

Collaborate on the development and implementation of innovative marketing and referral initiatives.

Client Onboarding & Service Coordination:

Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
Lead the end-to-end intake and onboarding process for new participants, including assessments, documentation, risk management, and service agreements.
Guide clients and families through available service options, funding pathways, and expectations.
Provide clear documentation and handover to operational teams post-onboarding.
Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Stakeholder Relationship Management:

Act as the primary contact during onboarding and early service delivery phases.
Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

To secure the role, we are looking for:

Relevant qualification to perform the role or equivalent experience (3–5+ years).
Experience in a business development and intake-focused role, ideally within NDIS, TAC and Aged Care.
Strong understanding of the NDIS, TAC and Aged Care landscape, their funding models, and person-centred practice.
Ability to work towards KPI’s, meet targets and deliver service growth.
Excellent administrative, planning, and communication skills.
Experience working with people with complex disabilities and diverse backgrounds.
Proven ability in business development, networking, or stakeholder engagement.
Well-developed time management skills ensuring stakeholder expectations are met.
Exceptional communication skills and use this to build meaningful and long-term relationships with clients, their representatives and key stake holders.
A team player who can build relationships with both Perfect Care ‘s Management team as well as able to work autonomously.
Current driver’s licence and willingness to travel as needed.
High-level communication, negotiation, and relationship-building skills.
Demonstrated initiative, go getter, sound judgment, and ability to work autonomously.

Why work for us?

Join our ambitious team and make a significant impact in the disability support sector. At Perfect Care, you are more than just a team member; you are an integral part of our mission to provide exceptional care to those who need it most.

Competitive Remuneration: Reflecting your skills and experience.

Supportive Work Environment: A positive workplace culture that values professional growth.

Employee Well-being: Focus on fostering a supportive work environment.

Professional Development: Opportunities for continuous training and development.

Inclusive Culture: A workplace that celebrates diversity and encourages collaboration.

Our employees enjoy a variety of benefits and perks including invitations to social events and activities, training and development opportunities, Employee Assistant Program (EAP), and company vehicle to use for work-related purposes.

Mission & Core Values:

Perfect Care Vision - To excel as a community disability service provider.
Perfect Care Mission - To Provide high quality and effective disability services, where every person we care for matters.

Perfect Care Values:

High Quality Staff – Experienced Qualified and Highly trained.
Trusted by our Participants, Families, and stakeholders.

High Quality Service – Flexible service customized to meet your needs.
We promote and uphold the Fundamental rights, Choices, and Control of people with disability.

How to Apply:

If you are an experienced and skilled NDIS Support Coordinator ready to make a meaningful impact, we would love to hear from you. Apply now to join Perfect Care and contribute to our mission of providing high-quality disability services.

Application to be submitted by Tuesday, 28th October 2025. For further information please contact our external HR Consultant, Bianca via email.

Perfect Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.