Client Services Manager (NDIS)

About Us

Danny Met Sally is a National Premium Disability Service Provider with a difference. Our organisational purpose is to support every client, staff member, their extended family, and everyone who comes into contact with DMS with the highest level of care, commitment, respect, and support that you would expect to be given to your family (Danny) or close friends (Sally).

The Role:

Permanent, Full-Time role, based in our conveniently located Abbotsford Office.

This strategic, hands-on role merges service delivery, case management, and business development to deliver measurable outcomes. You will be accountable for driving growth, strengthening partnerships, and expanding our market presence across Melbourne and Victoria, ensuring both client success and organisational impact.

As a Client Services Manager will take charge, and support, across the following key areas:

Liaising with all stakeholders who require our services: In Home Supports, Supported Independent Living, Community Access & Participation, Respite, etc.

Build and maintain strong, professional relationships with clients, their families, and other stakeholders to ensure satisfaction and ongoing service delivery.

Leverage your industry connections and networks to build the client base and establish new referral channels.

End to End onboarding, ongoing monitoring, and support for all Participants in your caseload.

Oversee the planning, implementation, and coordination of NDIS services, ensuring that they meet the highest standards of quality, compliance, and client satisfaction.

Onboarding of New Participants with all relevant compliance - Including: Participant Profiles, Care Plans, Service Agreements, Schedule of Supports, Collating Health Assessments, etc.

About You:

This opportunity is designed for a seasoned industry professional seeking to advance their career within a forward-thinking organisation. You will bring a proven track record of success, leveraging your expertise, networks, and strategic relationship-building skills to deliver growth and impact. With strong capability in case management and the commercial acumen to confidently engage the market, you will play a critical role in driving our continued expansion.

You will most importantly share the DannyMetSally Values: Integrity, Empathy, Creative, Inspire, Mindfulness and Bold.

Essential Requirements:

Proven experience in the NDIS sector, with a solid understanding of NDIS funding, planning, and service delivery models
Extensive networks and relationships with support coordinators, clients, providers, and other industry stakeholders
Self-starter who likes to leave things better than the way you find them
NDIS Worker Screening Check
Excellent communication and negotiation skills
Highly organised with exceptional attention to detail and the ability to manage multiple priorities
Valid Driver’s Licence essential due to regular travel requirements

If you meet the above criteria, we would love to hear from you. Please apply directly to the advert.