Compliance Officer - Disability Services

About Concept Care

We're an NDIS Registered Provider delivering high-quality, person-centred care across NSW. Our systems are strong, our culture is accountable, and our focus is simple: to empower people living with disability to live their best life — safely, confidently, and independently.

The Role

Join our growing Quality & Compliance team as a Compliance Officer and help us keep our services safe, compliant, and audit-ready. You'll be the detail-driven backbone behind our governance processes — monitoring risk, investigating incidents, reviewing policies, and leading internal audits that drive continuous improvement and uphold our NDIS registration. If you love turning legislation into practical solutions and take pride in accuracy, transparency, and accountability — this is the role for you.

What You'll Do

• Lead internal audits and compliance checks under NDIS Practice Standards.
• Oversee incident investigations, follow-ups, and reporting to the NDIS Commission.
• Maintain risk registers, corrective action plans, and compliance dashboards.
• Update policies and procedures to reflect current regulations.
• Collaborate with HR and Operations to embed quality practices across all teams.
• Support preparation for external audits and registration renewals.

About You

• Confident communicator with exceptional attention to detail.
• Experience in NDIS compliance, quality, or risk management.
• Skilled in interpreting legislation and applying it to service delivery.
• Calm under pressure and driven by accuracy and ethics.
• Passionate about quality care and client safety.

Why Join Concept Care?

• Professional development pathway: Compliance Officer → Senior Compliance Officer → Quality & Risk Manager
• Inclusive, supportive, and forward-thinking team culture.
• Real opportunity to shape compliance frameworks in a growing organisation.
• Competitive salary, professional development, and internal growth pathways.
• Work that truly matters — ensuring participant safety and service excellence.

Ready to join a provider that's serious about quality and compliance? Apply now — we'd love to hear from you.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a compliance officer?
• Do you have experience working to quality assurance standards?
• What's your highest level of education?
• Do you have a current Australian driver's licence?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current NDIS Worker Screening Check?