NDIS Business Support Officer

Looking to learn something new?

Allora Options is seeking a bright and bubbly Business Support Officer to provide high-quality administrative and operational support in a growing, values-driven NDIS organisation. This role is ideal for an organised and proactive person who enjoys working collaboratively and prioritising the client experience!

Who Are We?

Allora Options (est. 2022) is a leading NDIS registered provider of Behaviour Support, Therapeutic Support and Early Childhood Intervention services, across metropolitan Adelaide and Regional SA. Our highly experienced team help NDIS participants of all ages organise their support network and maximise their opportunities and to enjoy life. We offer NDIS Participants, their families, and their providers a quality-first approach. We primarily work with highly complex individuals within various service settings and support models including but not limited to forensic disability and mental health. Our team are experts in the field.

As we continue to grow, we’re looking for a passionate, knowledgeable, and compliance-driven Business Support Officer.

At Allora Options, our values of Teamwork, Excellence & Compassion guide everything we do. If you're ready to do meaningful work alongside some incredible practitioners and clients, we'd love to hear from you.

The Role:

Reporting to the Business Manager, you will be a key part of the Business Support Team, working closely with the leadership teams to keep our organisation running smoothly. As a Business Support Officer, you will provide administrative, onboarding and system support that enables our clinicians to focus on what matters most - our participants.

The successful applicant will have exceptional communication, will be organised and be able to interact with a large group of stakeholders. You will need to be able to work independently and be capable of making informed decisions, work collaboratively with other team members to maintain compliance and support processes.

What Will You Be Doing?

• Supporting onboarding of new clients and maintaining client records
• Managing documents and compliance records
• Providing operational support including phone enquiries, emails and stakeholder correspondence
• Supporting continuous improvement initiatives
• Coordinating general office operations, mail, deliveries and purchasing
• Preparing internal documents and templates
• Assisting with audit preparation and roll outs

What Skills Will You Bring?

• Experience with compliance documentation is essential
• Experience with Client Management Systems (SPLOSE would be highly regarded)
• Excellent communication, organisation and problem-solving skills
• Ability to work independently
• Intermediate Microsoft Office skills (O365 suite)
• Understanding of the NDIS, understanding of the MyPlace Portal and / or experience within the NDIS space would be highly regarded.

Maintaining a Safe Workplace:

As a disability service provider, Allora Options takes its duty of care to safeguard vulnerable people seriously and recognises that we must maintain the highest standards of conduct. Therefore, all positions within Allora Options are required to:

• a current Working with Children Check (WWCC)
• a current NDIS Worker Check
• complete the NDIS Workers Orientation & New Worker Induction Module.
• First-Aid and CPR Certified is desirable
• to understand and comply with the NDIS Code of Conduct, and associated policies
• any and all other relevant checks that become required by the NDIS.

Why Work at Allora?

At Allora, we strive to implement points of difference to maintain our positive and unique workplace culture such as:

• Purpose driven organisation making real change in the sector
• Flexible working schedules
• Above Award Salary & benefits, including a 24/7 paid city Car Park
• Career progression opportunities
• Professional development and training
• All ongoing training and mandatory checks paid for
• City Fringe Office Location
• Good working Culture and friendly Team
• EAP Provider accessible 24/7 through Acacia Connection
• Work Technology provided
• Accessible & supportive Senior Management Team

If this sounds like the perfect role for you, please apply to join the Allora Options team today!

For a confidential discussion, a full job description or any further information regarding the role, please contact Shannen Bayley - Business Manager at shannen@alloraoptions.com.au

Employer questions

Your application will include the following questions:

• Do you have experience using PRODA (MyPlace) or the PACE Portal?
• Do you have a full Australian Driver's Licence?
• Do you have experience within the NDIS sector?
• Are you willing to obtain a Working with Children Check and NDIS Workers Check prior to commencing?

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