About First Gen Healthcare
At First Gen Healthcare, we specialise in supporting participants with complex needs especially those involved in the justice and forensic mental health systems. Our mission is to deliver safe, person-centred care through an interdisciplinary approach that champions cultural competence, therapeutic expertise, and human dignity.
We are a team of forensic disability experts with extensive experience in leadership experience across forensic mental health, justice and disability. Our purpose is to transform lives by empowering participants and helping them reintegrate safely into the community no matter how complex the journey.
We are a values-driven organisation committed to high-quality service delivery and operational excellence. As we grow to meet increasing demands, we are seeking a skilled and experienced Rostering and Administration Officer to support our dynamic team.
Position Overview
We are seeking a highly organised and detail-focused Rostering and Administration Officer to manage scheduling and operational administration in a high-volume, fast-paced disability support environment.
This role is casual, fully remote, and must be completed between 9:00 AM – 5:00 PM, Monday to Friday. You will coordinate rosters for over 50+ support workers , ensuring compliance with the SCHADS Award, NDIS billing requirements, and internal processes.
Key Responsibilities
Build and maintain daily and forward-planned rosters (2–4 weeks) in ShiftCare.
Accurately interpret and apply the SCHADS Award, including overtime, allowances, broken shifts, and applicable penalties.
Manage high-volume calls, emails, and real-time roster adjustments.
Respond promptly to unplanned leave, staff queries, and emergency coverage.
Communicate shift changes to staff clearly and promptly.
Review client appointments and shift instructions for alignment with care plans.
Submit daily timesheets for payroll and support billing accuracy.
Ensure documentation for NDIS claims, service adjustments, and cancellations is timely and compliant.
Maintain accurate records across rostering and CRM systems.
Manage the house calendar, ensuring all appointments, meetings, and staff events are scheduled, communicated, and followed up.
Schedule and coordinate supervisions, training, and monthly house and team meetings, ensuring strong attendance and preparation.
Take detailed minutes for all meetings and follow up on action items.
Review shift notes weekly, flag concerns with management, and distribute to relevant stakeholders.
Liaise with internal teams to address care worker concerns, WHS requirements, or operational risks.
Provide administrative support to the Operations and other teams as required.
About You
You are highly organised, confident working independently and have a deep understanding of NDIS operational compliance and rostering complexities. You thrive in structured systems and fast-paced environments, and are confident communicating with frontline staff and managers alike.
Key Attributes:
Strong time management and multitasking abilities.
Clear, professional, and confident communication style.
High attention to detail and task follow-through.
Ability to remain calm and organised under pressure.
Sound judgment and decision-making skills.
Qualifications and Requirements
Minimum Certificate IV or higher in Business Administration or a related field.
Minimum 3 years’ experience in rostering or coordination within SIL or NDIS environments.
Proficient in ShiftCare, Microsoft Excel, Word, WhatsApp, and Adobe.
In-depth understanding of the SCHADS Award, including complex provisions.
Strong working knowledge of NDIS pricing and compliance, Fair Work and Safe Work Guidelines.
Demonstrated ability to manage high call/email volume while maintaining record accuracy.
NDIS Worker Screening Check.
Working with Children Check.
Australian Working Rights and ability to work independently in a remote setting.
What We Offer
Competitive casual hourly rate.
Remote work during standard business hours.
Supportive and collaborative work environment.
Purpose-driven organisation with opportunity for future growth.
Fast-paced role with real impact on service delivery and participant wellbeing.
Recognition of high performance and attention to detail.
How to Apply :
If this opportunity aligns with your passion and experience, we encourage you to apply now.
Please submit your application, including a resume and cover letter.
We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.
If you require further information, please contact First Gen Human Resources.
At First Gen, we are committed to building a workforce that reflects the rich diversity of the communities we serve. We value and embrace diversity in all its forms including race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief.
We believe that inclusion and equity are essential to a thriving workplace culture and are dedicated to fostering an environment where all individuals feel respected, valued, and supported.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, people with disability, and those of diverse gender identities and sexual orientations.