Rostering Coordinator / Office Admin Assistant

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

Explore the opportunity to develop your career in a growing industry.
Join a friendly, professional business that provides you with ongoing training and support.
Enjoy the benefits from joining a national network, whilst working locally

Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for part-time Rostering Coordinator / Office Admin Assistant to join our growing team. (Three days required, Mondays, Tuesdays and Thursdays from 8am-4pm only with some on call, after business hours requirements) Coordinators play a key role in helping clients receive the care and support services they need. You will be the point of contact for Community Support Professionals and Care Managers, ensuring our customers get the right care at the right time.

The Rostering Coordinators are office based staff who perform an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals by matching their skills, and qualifications to client needs.

The role:

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations.
Preparing and transmitting schedules for customer services to Community Support Professionals.
Arranging replacement staff to cover planned or unplanned absences and shift changes.
Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
Meeting the specified standards for the delivery of quality in-home care and support services.

What you will need:

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite.
Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills.
Ability to think in a fast paced environment.
Experience using CRM tools and client facing phone systems.
Current NDIS Worker Screening Check.
Ability to work as part of a team but comfortable working autonomously.
1 years experience in a similar role.
Previous experience in the community care or health/aged care sector.