Specialist Support Coordinator

• Make a difference you can see every day
• Positive workplace culture and rewarding work.
• Level 4 SCHADS Award salary plus salary packaging
• Flexible working arrangements 
• Work laptop, and use of company vehicle when needed

About the Role

As a Specialist Support Coordinator, you will focus on providing person-centered support to individuals with high or complex needs within the NDIS framework. Your role empowers participants through a "do with, not for" approach, increasing participants ability to manage their own supports.

Key responsibilities include developing personalised support plans and working within funding budgets. You will build strong relationships with service providers and stakeholders to ensure appropriate service delivery while addressing complex barriers to access. You will offer expert guidance on utilising NDIS plans and ensure consistent support during crises. As a Specialist Support Coordinator, you will meet reporting requirements to the NDIA, guaranteeing transparency and accountability in service provision.

About You

You are a compassionate and organised professional with proven experience in complex case management or specialist support coordination, particularly with individuals facing complex needs, including disabilities and mental health challenges. Your strong understanding of person-centered approaches and commitment to inclusion enable you to connect empathetically with participants, ensuring their needs are met.

With excellent time management skills, you prioritise tasks effectively and thrive in independent work environments, demonstrating resourcefulness and problem-solving abilities. You have a deep commitment to cultural awareness and inclusivity, particularly in your interactions with diverse populations, including LGBTIQA+ individuals and Aboriginal and Torres Strait Islander peoples.

You hold a relevant tertiary qualification in an Allied Health discipline, such as Social Work, Developmental Education, Rehabilitation Counselling, or Occupational Therapy. You have demonstrated the ability to create person-centred support plans, helping participants develop and progress toward their goals. Your strong knowledge of community networks and services allows you to link participants to suitable providers, ensuring their needs are met.

You are proficient in Microsoft Office and can work in cloud-based software, making it easy for you to document and report on the services you provide. You maintain high standards in documentation and reporting. You also understand the regulatory landscape and can liaise with the NDIA and NDIS Quality and Safeguards Commission as needed.

With integrity and transparency guiding your work, you build positive relationships with stakeholders and work collaboratively to deliver high-quality support. Your passion for empowering others and your trauma-informed, strength-based approach makes you an ideal fit for this role.

Requirements:

• A South Australian Driver’s Licence
• Current DHS Working with Children Check (WWCC)
• Current Police Clearence 
• NDIS Worker Screening Check
• Tertiary qualification in a relevant Allied Health discipline (Social Work, Developmental Educator, Rehabilitation Counselling, Occupational Therapy) 

UCWB

Our purpose: Together we build connected and thriving communities.  

Our Values:

Bold and Brave

Open and Curious

Connected and Inclusive

Our Strategy:

• Innovate and build thriving communities
• Grow positive impact together with community
• Mobilise our vibrant, engaged, learning organisation
• We build connected and thriving communities with a team of over 220 staff and volunteers. For 140 years, we’ve been walking alongside people to create positive futures and lead independent lives they are proud of. We deliver services in Aged Care, Children & Family, Financial Health, Mental Health, NDIS, and childcare. 
• At UCWB, we celebrate the power of difference and the strength that harnessing our differences creates. We value the experience and expertise of people from all cultures, ages, spiritualties, disabilities, genders, sexualities, thinking patterns, caring status, bodies and backgrounds. We are committed to action that makes our organisation and the wider community welcoming, safe and inclusive.

What we can offer you

You’re joining an organisation that truly cares about your wellbeing, values what you do and celebrates success.  

• Industry-leading job satisfaction and workplace flexibility.
• Salary packaging/tax free income for eligible employees offering 6-12% increase in your take-home pay (package up to $15,900 per year pre-tax and an additional $2,650 Meals and Entertainment).
• An equal opportunity workplace where diversity, inclusion and lived experience are genuinely valued.
• Career and personal development opportunities.
• Personalised support and counselling for mental health challenges for you, your immediate household members, in person, over the phone or online.
• Flexible leave provisions including: access to 4 weeks paid parental leave in excess of the government scheme for eligible employees, option to apply for up to 2 weeks leave in advance (upon successful completion of probation) and option to cash out long service leave after 7 years of service.
• Superannuation Guarantee paid on every eligible dollar earned.
• Discounts on a range of products and services through our salary packaging provider Community Business Bureau (CBB).
• You will thrive in a supportive workplace which celebrates its rich, diverse and inclusive workforce. 

Location

This role is based at Bowden just a short walk to the popular Plant 3 and Plant 4 entertainment complex in Gibson Street however some off-site work will be required.  

To Apply for this Job

•  Review the Role Profile and consider whether you meet the Essential Criteria and the Screening Requirements.
• Submit your application and upload your resume and cover letter via the UCWB Careers Site
• Applications close at 5.00pm on 22 January 2026, however shortlisting and interviews may commence upon receipt of suitable applications. Please direct enquiries to Ashleigh Blackman, Team Leader Wellbeing and Coordination, on 0499 583 288
• UCWB will provide reasonable adjustments for applicants with a disability throughout the recruitment process.  If you require adjustments please advise us via hradmin@ucwb.org.au or by telephoning 8245 7100