Support Coordinator

Support Coordinator – AssistU Care & Support Services (Ballarat)

Flexible Hours | Supportive Team | Meaningful Work

AssistU Care & Support Services (AUCSS) is a locally owned and community-focused NDIS provider based in Ballarat. We specialise in trauma-informed practice and supporting participants with complex needs, including those within the Out-of-Home-Care (OOHC) system.
We are growing — and we’re looking for our next Support Coordinator to join our passionate team.

Our Mission & Values

At AssistU Care & Support Services, our mission is to empower people to live safer, more independent, and more fulfilling lives through respectful, trauma-informed and person-centred support.

Everything we do is guided by our core values:

Courage

We act with bravery, honesty, and commitment — even when the work is challenging.

Empowerment

We support people to build capacity, strengthen independence, and take control of their own lives.

Integrity

We lead with transparency, ethical practice, and accountability in every decision.

About the Role

We are seeking an experienced Support Coordinator to work alongside participants, families, and service providers to build capacity and help participants achieve the best outcomes from their NDIS plans.

This role is minimum 31 hours per week, with flexibility to increase hours by mutual agreement. Flexible working arrangements (start/finish times, hybrid work, adjusted schedules) are available for the right candidate.

What We’re Looking For

Essential Criteria

• Minimum 12 months experience as a Support Coordinator
  OR experience in Out-of-Home Care, case management, or similar community services
• Knowledge of the NDIS, trauma-informed practice, and person-centred support
• Strong communication, advocacy, and problem-solving skills
• Ability to work independently and as part of a collaborative, supportive team
• Current driver’s licence and reliable vehicle
• Working With Children Check, Clear Police Check & NDIS Worker Screening (or willingness to obtain)

Why Join AUCSS?

• Flexible working hours
• Supportive, trauma-informed workplace
• Opportunity to work with participants who benefit from long-term, consistent support
• Ongoing supervision, professional development & training
• Strong community relationships and a positive team culture
• Ability to increase hours as the role grows

About Us

AssistU Care & Support Services is committed to delivering high-quality supports with compassion, respect, and an understanding of trauma and complex needs. We value collaboration, transparent communication, and building safe, trusting relationships with our participants and our team.

How to Apply

Please submit your resume and a short cover letter outlining your experience and why you would be a great fit for AssistU Care & Support Services.

For any questions about the role, feel free to contact Sally Dupcinov 0410202604 or Sally.dupcinov@assistucss.com.au — we’d love to hear from you.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a support coordinator?
• Do you have experience in a community outreach environment?
• How many years' experience do you have in an application support function?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Australian driver's licence?
• Do you have a current Police Check (National Police Certificate) for employment?
• Which of the following statements best describes your Covid-19 vaccination status?

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