Support Coordinator

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us:

AQA was established in 1987 by a group of people with quadriplegia who saw a need to improve access to information, support and employment opportunities for people who had sustained a spinal cord injury (SCI) – particularly quadriplegia. Today AQA continues to provide individualised supports to people with spinal cord injury and other physical disabilities.

About the role:

We are seeking a compassionate and motivated Support Coordinator to join our team based in Fairfield.

In this role, you will work closely with participants of the NDIS to help them navigate their plans and access the support services they need to achieve their goals.

You will collaborate with service providers, create tailored plans, and ensure that each participant’s needs are met.

What your days will look like:

Assist NDIS participants to understand and implement their NDIS plans.
Coordinate and manage the delivery of support services in line with individual goals.
Liaise with service providers, families, and other stakeholders to ensure high-quality service delivery.
Monitor and review progress towards goals, adjusting plans as needed.
Advocate on behalf of clients, ensuring they have access to appropriate services and supports.
Provide information, advice, and guidance to participants and their families regarding NDIS processes and funding.
Maintain accurate and up-to-date records, ensuring compliance with NDIS regulations.
Work collaboratively with participants, their NDIS, medical, and mainstream supports to maintain ongoing supports and connection.

About you:

Previous experience in disability services, community services, or a related field as a Support Coordinator.
Knowledge of the NDIS process and its impact on individuals with disabilities.
Strong communication, interpersonal, and problem-solving skills.
Ability to work independently, manage competing priorities, and meet deadlines.
A commitment to promoting and respecting the rights and dignity of individuals with disabilities.
Tertiary qualifications in Social Work, Community Services, or a related discipline (highly desirable).
Current Working with Children and NDIS clearance check is mandatory.

Why work with us:

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at AQA, including:
Access salary packaging benefits to increase your take home pay by reducing your taxable income.
Access free confidential counselling and support from our Employee Assistance Program.
As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.

Work with purpose:

Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the AQA team (part of Independence Australia) to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.

Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity:

Independence Australia Group is an equal opportunity employer and believes our people should reflect the diverse communities we operate. We encourage applications from people with a disability, CALD, LGBTQIA+, and Aboriginal and Torres Strait Islander peoples.