Team Leader – Disability Support Worker

Team Leader – Disability Support Worker

At Rize Support, support is more than just care, it’s about creating joy, building trust, and walking alongside participants as they grow in confidence and independence. Support means so much more than completing tasks or ticking boxes.

To us, support is:

• Sitting on the floor laughing with a participant
• Helping someone achieve something they didn’t believe they could
• Showing up with consistency, patience, and love
• Celebrating the small wins that mean the world
• Being a trusted person in someone’s journey toward confidence and independence

We’re a heart-led disability support service on the Gold Coast, and we’re searching for a superstar Team Leader with a kind heart, strong values, and a genuine desire to make an impact within the NDIS space. If you’re someone who leads with compassion, shows initiative, and takes pride in delivering high-quality support, this could be the perfect opportunity for you.

We are a small team with a big heart and an even bigger passion for what we do. We provide exceptional group respite programs, and group day programs designed for all abilities. Our goal is simple: to create an inclusive, supportive environment where participants feel safe, empowered, and excited to engage, and where families feel deeply connected and supported too.

We’re looking for someone who wants this to be their calling, someone who feels in their heart that disability support is where they’re meant to be. Someone who wants to build a long, meaningful career filled with connection, growth, purpose, and the joy of making a difference every single day.

We want to find the person who lights up when they walk into a shift. The person who remembers the details, makes participants feel seen, and brings warmth into every space they enter. If you are:

If you’ve ever wished you could work somewhere that feels like family, where you are valued, supported, and appreciated, this is your place.

We want someone truly special, a leader with heart.

You are:

• Someone with a genuine passion for people
• Warm, kind, and dedicated to helping participants thrive
• A natural connector who builds trust easily with participants and families
• A team player who’s reliable, consistent, and brings positive energy
• Confident in supporting people with disabilities, including complex behaviours
• Experienced in problem-solving, communication, and maintaining calm under pressure
• Proud to lead by example and uplift the rest of the team

We care just as much about our team as we do our participants. At Rize Support, you’re not just an employee, you’re valued, recognised, and supported every step of the way.

About the Role

As our Team Leader, you will play a crucial role in ensuring the smooth delivery of our programs and services. This hybrid role includes:

Support Work

• Working directly with participants during respite programs, and group day program activities
• Supporting participants with personal care, emotional regulation, communication, and daily tasks
• Using a person-centered approach to create meaningful and enjoyable experiences
• Being a role model for other support workers through high-quality, compassionate care

Leadership & Admin Tasks (flexible WFH options available)

• Assisting with program planning, and documentation
• Maintaining high standards of practice across the team
• Communicating with families, building strong relationships, and supporting participant needs
• Completing incident reports, risk assessments, and general admin tasks
• Providing guidance, training support, and encouraging a positive workplace culture

We’re flexible and understanding, admin tasks can be completed from home on arranged days, allowing you to balance leadership responsibilities with active support work in the community.

What We’re Looking For

Required:

• Minimum 5 years’ experience in disability support work
• Experience supporting participants with complex needs and behaviours
• NDIS Worker Screening Check
• Working With Children Check
• First Aid + CPR
• Ability to work 20-38 hours per week. Must be available for Tuesdays, Wednesdays, Thursdays and some weekends.

Highly Desirable:

• Certificate III or IV in Disability or Equivalent
• Auslan experience
• Strong administration or leadership experience

What You’ll Love About Working With Us

• You’ll be part of a close-knit team that feels like family
• You’ll work in an environment that values kindness, respect, inclusion, and fun
• You’ll have support from leadership who genuinely care about you
• You’ll get opportunities to grow, learn, and step into your best self
• You’ll be part of something meaningful — something that truly changes lives
• You’ll help create memories, connections, and joy every day
• You’ll be appreciated, recognised, and celebrated

To understand the heart and culture behind Rize Support, check out our Instagram, you’ll see exactly why our team loves what we do.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Disability Team Leader?
• Do you have experience working in the disability services sector?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Working With Children (WWC) Check?
• Which of the following First Aid accreditations do you currently hold?
• Have you completed a qualification in disability?
• Do you have a current Australian driver's licence?

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