Administration Officer

About the role

Excellent Care is seeking an organised and motivated Administration Officer to support our daily operations at our Goodna office. This role is essential to maintaining accurate records, supporting internal processes, and ensuring a welcoming front office environment.

This is a full-time, on-site position and is not suitable for remote work.

To meet the operational needs and key responsibilities of the role, the position is designed as a five day per week arrangement, worked at eight hours per day.

You will bring strong administrative skills, excellent attention to detail, and a proactive approach to problem solving. Experience within the disability sector or knowledge of the NDIS is advantageous.

You will be someone who enjoys understanding how systems work. You will have experience with CRM or client management systems and be confident configuring settings, building forms, and troubleshooting system issues.

Key Responsibilities

• Front office and reception support.
• Maintain accurate client and staff records.
• Configure, maintain and troubleshoot CRM/client management systems.
• Assist with the development of workplace documents using Microsoft Office.
• Manage service information registers with high accuracy.
• Work with team members to streamline workflows and resolve system issues.

What we're looking for

• Previous experience in administrative roles.
• If speak SWAHILI language (recommended)
• Strong organisational skills and the ability to manage competing priorities.
• High-level competency in Microsoft Office applications.
• Experience using or configuring CRM/client management systems (form building, settings, troubleshooting).
• Excellent attention to detail and data accuracy.
• Strong interpersonal and communication skills.
• Experience in the disability sector or knowledge of the NDIS (advantageous).

Essential Requirements

• NDIS Worker Screening Check and Working with Children Check (or willingness to obtain).
• Compliance with Queensland Public Health Directions relevant to the disability sector.
• Valid working rights in Australia.

Why Join Excellent Care?

Excellent Care is a well-established Brisbane based company with years of experience supporting children and adults with disabilities. We are purpose-driven and committed to proactive, individualised services that promote personal capacity and community inclusion.

You’ll be part of a supportive, values-led team where your contribution makes a real impact.

How to Apply

Please apply directly with seek or send your CV and a cover letter to excellentcare05@gmail.com

In your cover letter, please address the following:

Your administrative experience, including the types of tasks and responsibilities you have managed.

Your experience using, configuring, or troubleshooting CRM or client management systems.

This position would ideally suit a mid-late January 2026 start, and the advertisement will be closed when the position is filled.

For enquiries, contact us via email or phone 07 3492 9217

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current NDIS Worker Screening Check?
• Do you have experience in administration?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have experience working in the disability services sector?

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