We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive. Having just embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs. We are currently seeking a new Support Coordination team member to join our Melbourne (Forest Hill) team on a full-time basis.
Why Work With Us?
Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills, and achieve their goals! In our most recent engagement surveys:
87% of our staff agreed that Leisure Networks allows staff to make a positive difference.
90% of our staff felt that they were part of a team.
86% of our staff are proud to work for Leisure Networks.
82% of our customers were happy with our services and support.
In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a dedicated and hands-on management team and access to personal, health, financial and wellbeing assistance through our Employee Assistance Program.
Your New Role!
Our Support Coordinators work tirelessly to support customers with an NDIS plan to connect to their communities and plan for their future. The primary focus of this role is capacity-building, working alongside our customers to strengthen support networks, promote independent decision-making and build confidence and skills across all domains of life. Key accountabilities include regular engagement with a caseload of fantastic LN customers, researching and coordinating available support options, participating in care team meetings and actioning any resulting follow-up items and completing all associated administrative tasks, including maintaining accurate and timely case notes.
To be successful in this role, you will bring:
A passion for supporting customers to achieve their goals and build their capacity across all aspects of their life.
Demonstrated experience in NDIS Support Coordination, including sound knowledge and understanding of the NDIS and relevant Acts and experience utilising a range of community-based supports.
A tertiary degree in Social Work, Allied Health or equivalent discipline, with relevant field experience as per the NDIA Quality and Safeguards Framework (desirable).
The ability to build rapport and strong working relationships with customers by demonstrating accountability, adaptability, professionalism and engagement.
Very strong written communication skills, with a focus on the ability to write accurate, clear and informative reports, case notes and other communication that meets the needs of the intended audience.
The ability to work autonomously and independently.
Proficient use of IT systems and processes, with the ability to learn and utilise new systems as required.
Proven experience working to set outcomes, with the ability to establish priorities and meet timelines and targets.
The ability to work positively and constructively within a team environment, doing what needs to be done to support the customer, a current NDIS Worker Screening Check (or willingness to obtain).
A current Working With Children Check Employee card (or willingness to obtain).
A current Victorian drivers licence and roadworthy vehicle.
Evidence of at least one dose of COVID-19 vaccination.
To Apply:
For a confidential discussion about this opportunity, please contact Christelle Perez, Support Coordination Team Leader (Melbourne) or Rachael Fraatz, People & Culture Business Partner.
Applications will be assessed as they are received, so go ahead and hit apply now – we can’t wait to hear from you!
Leisure Networks recognises and respects the value of diversity, and we encourage applications from people of all cultures, backgrounds, and identities. If you require reasonable adjustments to the recruitment process, please don’t hesitate to let us know.
Here at Leisure Networks, we are committed to the safety, happiness, and empowerment of all children. We demonstrate zero tolerance of child abuse and utilize robust human resources, recruitment and screening practices for all employees and volunteers.